Shipping & Returns
Thank you for visiting and shopping at verticalchess.store. Following are the terms and conditions that constitute our Shipping Policy.
Our products are shipped in the EU. If you are outside the EU, please visit: chesshouse.com
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on
weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
We are currently ship our orders for free inside the EU. The standard delivery time is 14 working days.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Dimorf.design is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the EU.
Return & Exchange Policy
Before the order is shipped (pending order)
You can ask for a refund when the order has not been shipped, at any time. The best way is to contact the Chat (found in the bottom-right corner of the e-shop) or write an email to email@example.com. This way we can prevent the order from being shipped and can immediately process the claim.
Once the refund-process is completed on our side, you will receive a full refund via the payment method you originally selected (Credit card, PayPal).
After receiving the order (delivered or shipped order)
If the order has already been shipped, you are eligible to return it without giving any reason within 10 days after the delivery. However, shipped goods have to be returned to our warehouse before we can proceed with the refund. In order to prepare the package for return, please follow the steps below.
Send an e-mail to firstname.lastname@example.org, with subject: Return chessboard. The e-mail must include the original invoice number of the order you want to return and a short statement that you want to return it. Please keep in mind that we take no responsibility for damaged or lost cargo!
Please send it back to this address:
Repülőtéri u. 1
Packing the order:
Please pack everything back as it was shipped!
Once received, we will inspect the returned product and issue the refund after evaluation. The returned product(s) will be checked for missing or damaged parts. Discrepancies could influence the refundable amount. Once the refund process is completed, you will receive a refund via the payment method you originally selected (Credit card, PayPal) or by a voucher tied to your account.
Shipping costs are non-refundable, however in case there was an error on our side regarding the shipped order (e.g. wrong color, missing part/s etc.), all shipping costs are covered by us.